Effective Date: 1/5/2026
Welcome to Qandii.
Qandii is committed to providing customers in Jordan with a safe, secure, and convenient shopping experience. This Payment Policy explains the accepted payment methods, currency, payment security practices, payment confirmation process, failed transactions, Cash on Delivery terms, and refund-related payment procedures when using qandii.com, jo.qandii.com, or any related Qandii platform or service.
This Payment Policy currently applies to Qandii’s operations in Jordan. If Qandii expands to other markets in the future, including the United Arab Emirates, this policy may be updated accordingly.
By placing an order on Qandii, you agree to the payment terms outlined in this Payment Policy.
Qandii currently supports the following payment methods in Jordan:
Additional payment methods may be added in the future, such as wallet payments, bank transfer, CliQ, installment options, or other local payment solutions, subject to availability and approval by Qandii.
Available payment methods may vary depending on:
Qandii reserves the right to enable, disable, or limit certain payment methods at any time for operational, security, fraud prevention, or business reasons.
All prices and transactions on Qandii Jordan are displayed and processed in Jordanian Dinar (JOD), unless clearly stated otherwise.
If any payment is processed through a bank, card issuer, or payment provider outside Jordan, additional fees, exchange rates, or charges may apply according to the terms of that bank, card issuer, or payment provider. Qandii is not responsible for any such third-party charges.
Your payment security is important to us.
Qandii does not store full credit card or debit card details on its own servers.
Card payments are processed through secure third-party payment service providers. These providers may collect and process payment information in accordance with their own security standards, fraud prevention tools, and privacy policies.
When you pay by card, Qandii may receive limited payment-related information, such as:
Qandii may use encryption, secure connections, fraud detection tools, and other reasonable security measures to help protect payment-related activity on the platform.
However, payment approval or rejection may depend on third-party payment providers, card issuers, banks, fraud prevention checks, or technical systems outside Qandii’s direct control.
After placing an order, you may receive an order confirmation by email, SMS, WhatsApp, website notification, or any other communication method used by Qandii.
For paid card transactions, order confirmation does not always mean that the payment has been fully settled or that the order has been accepted for fulfillment. Qandii may still need to verify payment status, product availability, seller confirmation, delivery availability, or fraud prevention checks.
If payment is successful and the order is accepted, Qandii will proceed with order processing and delivery arrangements.
If requested and where applicable, Qandii may provide a receipt, invoice, or payment confirmation related to the order.
If your card payment fails or is declined, you may try the following:
Qandii is not responsible for declined payments caused by banks, card issuers, payment providers, insufficient funds, incorrect information, expired cards, fraud checks, technical outages, or customer-side connection issues.
If an amount appears to have been deducted but the order was not confirmed, please contact us so we can help review the payment status with the relevant payment provider where possible.
Cash on Delivery, also known as COD, allows customers to pay for their order at the time of delivery.
For Cash on Delivery orders:
Qandii reserves the right to limit, suspend, or refuse Cash on Delivery for certain customers, orders, products, or areas, including but not limited to cases where:
Any COD restrictions may be displayed during checkout or communicated by Qandii before processing the order.
If card payment is available, you may pay using supported credit or debit cards.
By choosing card payment, you confirm that:
Qandii may cancel, hold, or request additional verification for any card-paid order if there is a suspected issue with payment authorization, fraud risk, unusual activity, or mismatch in order details.
If you notice any payment discrepancy, duplicate charge, unauthorized transaction, incorrect amount, or payment-related issue, please contact Qandii customer support as soon as possible.
You can contact us at:
Email: customer.servicejd@qandii.com
Phone / WhatsApp: 0797676642
To help us review your case, please provide:
Qandii will review payment-related inquiries in coordination with the relevant payment provider, bank, seller, or delivery partner where applicable.
Please note that some payment disputes, chargebacks, reversals, or bank investigations may be subject to the rules and timelines of banks, card networks, or payment providers.
Refunds and cancellations are subject to Qandii’s Refund & Return Policy.
If a refund is approved, it will usually be processed according to the original payment method, where possible:
Refund processing times may vary depending on:
Shipping fees, delivery charges, COD fees, payment processing fees, or other service fees may be non-refundable unless required by law or clearly stated otherwise in the Refund & Return Policy.
For full refund, return, exchange, and cancellation terms, please refer to Qandii’s Refund & Return Policy.
Qandii may verify certain orders before processing or delivery.
We may contact you to confirm:
Qandii reserves the right to cancel, suspend, or refuse any order or payment if we suspect:
If an order is cancelled after successful card payment, any approved refund will be processed according to the Refund & Return Policy and the applicable payment provider procedures.
While Qandii works to ensure that prices, discounts, and payment details are accurate, errors may occasionally occur.
Qandii reserves the right to correct pricing, payment, discount, tax, shipping, or checkout errors at any time.
If an error affects your order, Qandii may contact you to confirm the corrected amount, cancel the order, or issue a refund where applicable.
Prices displayed on Qandii may include or exclude applicable taxes, depending on the product, seller, and legal requirements.
Where applicable, Qandii may provide an invoice, receipt, or tax invoice for your order. Some invoices or receipts may be issued by Qandii, the seller, or the relevant service provider, depending on the nature of the transaction.
Qandii may update this Payment Policy from time to time to reflect changes in payment methods, service providers, legal requirements, security practices, or business operations.
When we update this policy, we will revise the “Effective Date” at the top of this page. Where appropriate, we may also notify users by email, website notice, account notification, or other reasonable means.
Your continued use of Qandii after any update means that you acknowledge the updated Payment Policy.
If you have any questions or concerns about payments, failed transactions, refunds, or payment-related issues, please contact us:
Qandii / متجر قاندي
Affiliated with Masrouji Drug Store
Address: Masrouji Company Complex 300, Al Qudus St., Bader, Amman 11181, Jordan
Email: customer.servicejd@qandii.com
Phone / WhatsApp: 0797676642
Working Hours: 8:30 AM - 5:30PM