Effective Date: 1/5/2026
Welcome to Qandii.
These Terms & Conditions govern your access to and use of qandii.com, jo.qandii.com, and any related Qandii platform, service, feature, communication channel, or marketplace experience.
Qandii is a beauty and personal care marketplace currently operating in Jordan. Qandii connects customers with sellers and vendors, and Qandii may also sell some products directly.
Qandii is operated under Qandii / متجر قاندي, a registered business in Jordan and affiliated with Masrouji Drug Store, located at:
Masrouji Company Complex 300, Al Qudus St., Bader, Amman 11181, Jordan
By creating an account, browsing the platform, placing an order, selling through Qandii, using any Qandii service, or communicating with us, you agree to these Terms & Conditions and all related policies, including the Privacy Policy, Payment Policy, and Return, Refund, Exchange, and Cancellation Policy.
If you do not agree to these Terms & Conditions, you should not use Qandii.
Qandii is an online marketplace for beauty and personal care products.
The platform allows customers to discover and purchase products from different sellers, vendors, and brands in one place. Qandii may also sell certain products directly.
Qandii’s role may vary depending on the product or order. In some cases, Qandii acts as the seller. In other cases, Qandii acts as a marketplace that enables third-party sellers to list, promote, and sell their products to customers.
Qandii currently serves customers in Jordan and may expand to additional markets, including the United Arab Emirates, in the future.
To place an order on Qandii, customers must create an account. Guest checkout is not currently available.
When creating an account, you agree to provide accurate, complete, and up-to-date information, including your name, phone number, email address, and delivery details.
You are responsible for:
Qandii may suspend, restrict, or terminate any account if we believe the account has been used in violation of these Terms & Conditions, Qandii policies, applicable law, or fair use of the platform.
Qandii is not specifically directed to children.
If a user is under the age of 18, they may use Qandii only with the involvement, consent, or supervision of a parent or legal guardian.
By placing an order through Qandii, the user confirms that they are legally able to complete the transaction or that they are using the platform under the supervision of a parent or legal guardian.
Qandii offers beauty and personal care products. The products listed on Qandii are not intended to be medical, pharmaceutical, or therapeutic products unless clearly stated otherwise and legally permitted.
Product information may include product names, descriptions, ingredients, images, prices, seller details, usage instructions, warnings, availability, and other details.
Sellers are responsible for the accuracy, completeness, legality, and reliability of the product information they provide, including:
Qandii works to keep the platform accurate and reliable, but we do not guarantee that all product information will always be error-free, complete, updated, or free of technical mistakes.
Product images are for illustration purposes and may differ slightly from the actual product due to lighting, packaging updates, screen settings, supplier changes, or product variations.
Information available on Qandii, including product descriptions, articles, recommendations, beauty content, seller information, creator content, or customer reviews, is provided for general informational and shopping purposes only.
It should not be considered medical advice, diagnosis, treatment, or a substitute for consultation with a qualified doctor, pharmacist, dermatologist, or other healthcare professional.
Customers are responsible for checking product ingredients, warnings, usage instructions, suitability, allergies, sensitivities, and personal needs before purchasing or using any product.
If you have a medical condition, allergy, skin sensitivity, pregnancy-related concern, or any health-related question, you should consult a qualified professional before using any product.
By placing an order on Qandii, you agree that:
After placing an order, you may receive an order confirmation through email, SMS, WhatsApp, website notification, or another communication method used by Qandii.
Order confirmation does not always mean final acceptance of the order. Qandii may still need to verify payment status, seller availability, product stock, pricing accuracy, customer details, or delivery feasibility.
Qandii reserves the right to modify, reject, suspend, or cancel any order, in whole or in part, in cases including but not limited to:
If an order is cancelled after successful payment, any approved refund will be handled according to Qandii’s Payment Policy and Return, Refund, Exchange, and Cancellation Policy.
Third-party sellers on Qandii are responsible for the products they list and sell through the platform.
Sellers are responsible for:
Sellers may reject or cancel an order if the product is unavailable, incorrectly listed, or cannot be fulfilled for a valid reason.
Qandii may monitor seller activity and may remove, suspend, or restrict sellers, products, or listings that violate Qandii policies, applicable law, customer trust standards, or marketplace requirements.
Prices on Qandii are displayed in Jordanian Dinar (JOD) unless clearly stated otherwise.
Product prices include applicable taxes where required, and taxes may be displayed at checkout or within the order summary.
Delivery fees and any additional applicable charges will be displayed during checkout before the order is submitted.
Qandii currently applies a delivery fee of 3 JOD across Jordan, unless clearly stated otherwise during checkout, through a promotion, or under a special delivery arrangement.
Qandii reserves the right to update product prices, delivery fees, taxes, discounts, and promotional offers at any time.
Although Qandii works to maintain accurate prices and product information, errors may occur.
If a product is listed with an incorrect price, incorrect discount, incorrect tax, incorrect shipping cost, or any other checkout error, Qandii reserves the right to:
Qandii is not obligated to fulfill an order at an incorrect price caused by a technical, human, seller, system, or listing error.
Qandii currently supports the following payment methods in Jordan:
Payment availability may vary depending on order value, product type, delivery area, customer history, technical availability, payment provider approval, or security checks.
Qandii does not store full card details on its own systems. Card payments may be processed through secure third-party payment service providers.
By choosing a payment method, you agree to Qandii’s Payment Policy and any terms applied by the relevant payment provider, bank, or card issuer.
Qandii may refuse, suspend, or cancel orders if payment is not completed, declined, reversed, flagged, or suspected to be unauthorized or fraudulent.
Cash on Delivery is available for eligible orders in Jordan.
Customers using Cash on Delivery must:
Qandii reserves the right to restrict or disable Cash on Delivery for customers who misuse the service, repeatedly refuse delivery, fail to respond to delivery attempts, provide inaccurate information, or violate Qandii policies.
Qandii currently arranges delivery in Jordan through Wakilni, in cooperation with Qandii.
Delivery times may vary depending on:
The customer is responsible for providing complete and accurate delivery details. Qandii is not responsible for delivery delays or failed deliveries caused by incorrect address details, unavailable customers, unanswered calls, refusal to receive the order, or circumstances outside Qandii’s reasonable control.
Returns, refunds, exchanges, and cancellations are governed by Qandii’s Return, Refund, Exchange, and Cancellation Policy.
Customers should review that policy before placing an order.
In general, eligible products may be returned or exchanged within 14 days from the date of receiving the order, subject to product condition, hygiene and safety requirements, product category, seller confirmation, and Qandii approval.
Some products may not be returnable or exchangeable due to hygiene, safety, product condition, promotions, or other policy restrictions.
Qandii may offer loyalty programs, points, coupons, discounts, store credit, promotional codes, or special campaigns.
These offers may be subject to specific terms, including:
Qandii reserves the right to modify, suspend, cancel, or revoke any loyalty program, coupon, discount, promotion, points balance, or store credit if it is used incorrectly, fraudulently, abusively, or in violation of the offer terms.
Unless clearly stated otherwise, coupons, points, discounts, and promotional benefits have no cash value and cannot be exchanged for cash.
Qandii may allow customers to submit reviews, ratings, comments, photos, or feedback about products, sellers, or the shopping experience.
By submitting a review or rating, you agree that your content must be honest, relevant, and based on your actual experience.
You must not submit content that is:
Qandii reserves the right to moderate, edit, reject, hide, or remove reviews or ratings that violate these Terms & Conditions, platform policies, or applicable law.
Submitting a review does not guarantee that it will be published.
You agree not to use Qandii for any unlawful, harmful, fraudulent, abusive, or unauthorized purpose.
You must not:
Qandii may suspend, restrict, or terminate accounts and services where prohibited use is suspected or confirmed.
Products purchased from Qandii are intended for personal use unless otherwise approved in writing by Qandii.
Customers may not purchase products from Qandii for unauthorized resale, redistribution, commercial trading, or bulk reselling without Qandii’s prior written approval.
Qandii reserves the right to cancel orders, restrict account activity, limit quantities, or refuse service if it suspects unauthorized resale or commercial misuse of the platform.
Qandii may introduce features for beauty professionals, salons, bulk buyers, influencers, creators, affiliates, or brand collaborations in the future.
These features are not currently offered as standard services unless clearly made available by Qandii.
If introduced, they may be subject to separate terms, approval requirements, pricing, eligibility rules, commissions, campaign rules, or agreements.
All content available on Qandii, including logos, brand elements, text, images, graphics, icons, layouts, designs, software, product presentation, content structure, and platform features, is owned by or licensed to Qandii or its relevant rights holders.
You may not copy, reproduce, modify, distribute, sell, exploit, reverse engineer, or use any Qandii content or platform element without prior written permission from Qandii.
Third-party brand names, trademarks, product images, and logos remain the property of their respective owners.
Qandii may include links, integrations, payment pages, seller content, social media links, or services provided by third parties.
Qandii is not responsible for the content, security, availability, accuracy, policies, or practices of third-party websites, platforms, or services.
Your use of third-party services may be subject to their own terms and privacy policies.
Qandii may suspend, restrict, or terminate your account or access to the platform if we believe that you have:
Suspension or termination may occur without prior notice where Qandii considers immediate action necessary to protect the platform, users, sellers, partners, or business operations.
To the maximum extent permitted by applicable law, Qandii will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the platform, products, services, sellers, delivery partners, payment providers, or third-party services.
Qandii does not guarantee that the platform will always be uninterrupted, error-free, secure, or available at all times.
Qandii is not responsible for delays, failures, or losses caused by events outside its reasonable control, including technical outages, payment provider issues, delivery delays, seller delays, internet failures, force majeure events, government actions, strikes, weather conditions, or other exceptional circumstances.
Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is not permitted under applicable law.
You agree to indemnify and hold harmless Qandii, its affiliates, employees, representatives, partners, sellers, and service providers from any claims, losses, damages, liabilities, costs, or expenses arising from:
Qandii may update these Terms & Conditions from time to time to reflect changes in operations, services, legal requirements, payment methods, delivery arrangements, seller terms, or business practices.
When these Terms & Conditions are updated, the Effective Date at the top of this page will be revised. Users may also be notified where appropriate by email, website notice, account notification, or another suitable communication method.
Your continued use of Qandii after any update means that you acknowledge and agree to the updated Terms & Conditions.
These Terms & Conditions are governed by the laws of the Hashemite Kingdom of Jordan.
Any dispute arising from or related to these Terms & Conditions, Qandii, the platform, purchases, payments, delivery, returns, sellers, or services shall be subject to the jurisdiction of the competent courts of Amman, Jordan.
If you have any questions about these Terms & Conditions or need assistance, you can contact us through:
Qandii / متجر قاندي
Affiliated with Masrouji Drug Store
Address: Masrouji Company Complex 300, Al Qudus St., Bader, Amman 11181, Jordan
Email: customer.servicejd@qandii.com
Phone / WhatsApp: 0797676642
Working Hours: 8:30 AM to 5:30 PM, Jordan Time.