Effective Date: 1/5/2026
Welcome to Qandii.
At Qandii, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you visit or use qandii.com, jo.qandii.com, or any related Qandii website, marketplace, application, service, or communication channel.
This Privacy Policy currently applies to Qandii’s operations in Jordan. Qandii may expand to other markets, including the United Arab Emirates, in the future. When additional markets become active, this Privacy Policy may be updated accordingly.
Qandii is operated under Qandii / متجر قاندي, a registered business in Jordan and affiliated with Masrouji Drug Store, located at:
Masrouji Company Complex 300, Al Qudus St., Bader, Amman 11181, Jordan
By using our website or services, creating an account, placing an order, interacting with sellers, or communicating with us, you acknowledge that you have read and understood this Privacy Policy.
We collect personal data that is necessary to provide, improve, secure, and personalize our services.
We may collect the following information when you create an account, place an order, contact customer support, register as a seller, or use our platform:
Qandii currently supports payment methods such as:
Qandii does not store full credit card or debit card details on its own systems. Card payments may be processed through secure third-party payment service providers. These providers may collect and process payment data in accordance with their own security standards and privacy policies.
We may receive limited payment-related information, such as payment status, transaction reference number, payment method, and confirmation of successful or failed payment.
When you visit or use our website, we may automatically collect certain technical and usage information, including:
We may collect information about your preferences and activity on Qandii, such as:
This information helps us improve your experience, recommend relevant products, personalize website content, and support marketing and advertising activities.
We use your personal data for the following purposes:
We use your information to:
Because Qandii is a marketplace, we may use your information to:
We may use your information to:
We may contact you through:
These communications may include:
You may opt out of marketing communications at any time by following the unsubscribe instructions in the message or by contacting us.
We may use analytics and marketing tools to understand website performance, improve our campaigns, and provide more relevant ads and offers.
These tools may include, but are not limited to:
These tools may collect or receive information about your activity on Qandii and other websites or platforms, depending on your browser settings, cookie preferences, and the settings of those third-party platforms.
We may use your information to:
We do not sell your personal data.
However, we may share your information where necessary to operate Qandii, fulfill orders, provide services, comply with the law, or improve your experience.
Because Qandii operates as a marketplace, certain order-related information may be shared with sellers or vendors to allow them to process and fulfill your order.
This may include:
Sellers are expected to use this information only for order fulfillment, customer service, and related marketplace purposes.
We currently work with delivery partners in Jordan, including Wakilni, in cooperation with Qandii.
We may share necessary delivery information with our delivery partners, including:
For card payments, payment data may be processed by third-party payment providers. Qandii does not store full card details.
Payment providers may process your information to authorize transactions, prevent fraud, complete payments, and comply with financial regulations.
We may share data with trusted service providers who help us operate and improve our platform, including:
These providers are expected to process data only as needed to provide their services to Qandii.
We may disclose personal data if required to do so by law, regulation, court order, government request, or where necessary to protect our rights, users, sellers, service providers, or the public.
If Qandii is involved in a merger, acquisition, restructuring, investment, sale of assets, or similar business transaction, personal data may be transferred as part of that transaction, subject to appropriate confidentiality and data protection safeguards.
Qandii uses cookies and similar technologies to operate the website, improve your experience, analyze traffic, personalize content, and support advertising and marketing activities.
Cookies may be used to:
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality, including account login, cart features, checkout, and personalization.
Where required, we may also provide cookie consent tools or banners to help you manage your preferences.
Qandii may send you marketing communications about products, offers, campaigns, new sellers, beauty content, or platform updates through email, SMS, WhatsApp, or website notifications.
We will provide a way to opt out of marketing communications. You may unsubscribe or request removal from marketing lists at any time by:
Please note that even if you opt out of marketing messages, we may still send you important non-marketing communications, such as order updates, delivery notifications, account alerts, or legal notices.
We retain personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, including:
Some information may need to be retained even after you request deletion, such as order records, invoices, transaction references, delivery records, or data required for legal, tax, accounting, fraud prevention, or dispute resolution purposes.
When personal data is no longer needed, we will delete it, anonymize it, or securely restrict access to it where appropriate.
We take reasonable technical, organizational, and administrative measures to protect your personal data against unauthorized access, loss, misuse, alteration, disclosure, or destruction.
These measures may include:
However, no online platform, system, or method of transmission is completely secure. While we work to protect your information, we cannot guarantee absolute security.
In the event of a data breach affecting your personal data, we will take appropriate steps to investigate, reduce harm, and notify affected users and/or relevant authorities where required by applicable law.
Subject to applicable law, you may have rights regarding your personal data, including the right to:
To exercise your rights, please contact us at:
Email: customer.servicejd@qandii.com
Phone / WhatsApp: 0797676642
We may need to verify your identity before responding to your request. Some requests may be subject to legal, contractual, tax, accounting, security, or operational limitations.
You may request deletion of your Qandii account by contacting our customer support team.
To request account deletion, please contact:
customer.servicejd@qandii.com
When you request account deletion, we may delete or deactivate your account and associated personal data, unless we are required or permitted to retain certain information for legal, tax, accounting, fraud prevention, order fulfillment, customer service, dispute resolution, or legitimate business purposes.
Qandii is not specifically directed to children.
If a user is under the age of 18, they should use Qandii only with the involvement, consent, or supervision of a parent or legal guardian.
By placing an order through Qandii, the user confirms that they are legally able to complete the transaction or that they are using the platform under the supervision of a parent or legal guardian.
If we become aware that we have collected personal data from a child without appropriate parental or guardian involvement where required, we may take steps to delete or restrict that information.
Although Qandii currently operates in Jordan, some of our service providers, technical systems, analytics tools, payment providers, communication platforms, or marketing platforms may process or store data outside Jordan.
Where personal data is transferred or processed outside Jordan, we aim to ensure that reasonable safeguards are applied to protect your information in accordance with applicable data protection requirements.
As Qandii expands to additional markets, including the United Arab Emirates, data may be processed in connection with those operations where necessary.
Our website may contain links to third-party websites, social media platforms, payment pages, seller pages, or external services.
We are not responsible for the privacy practices, content, or security of third-party websites or platforms. We encourage you to review their privacy policies before providing any personal data.
We may update this Privacy Policy from time to time to reflect changes in our services, operations, legal requirements, technologies, or business practices.
When we update this Privacy Policy, we will revise the “Effective Date” at the top of this page. Where appropriate, we may also notify users by email, website notice, account notification, or other reasonable means.
Your continued use of Qandii after changes are posted means that you acknowledge the updated Privacy Policy.
If you have any questions, concerns, requests, or complaints about this Privacy Policy or how Qandii handles your personal data, please contact us at:
Qandii / متجر قاندي
Affiliated with Masrouji Drug Store
Address: Masrouji Company Complex 300, Al Qudus St., Bader, Amman 11181, Jordan
Email: customer.servicejd@qandii.com
Phone / WhatsApp: 0797676642